Through its website http://morven.gr/ informs the user/visitor about the purpose of the company, the services and products it offers. The purpose of this is to provide the user/visitor with the necessary information regarding the terms and conditions governing the use of the website http://morven.gr/ (hereinafter the “website”), which every user/visitor must to study carefully and in case of disagreement to refrain from any use of them. The use of the website presupposes the express, unreserved and full acceptance of the stated terms, which apply to all of its content
1. Intellectual and industrial property rights
The entire content of the MORVEN website and in particular the information and data included in the official MORVEN website, including, but not limited to, trademarks, images, photos, texts, diagrams, services provided, products and generally any types of files in relation to the offered products, are the intellectual property of MORVEN and are protected by the relevant legislative provisions of the Community and Greek law on intellectual property (n.2121/1993), excluding the protected rights of third parties. In addition, the names given to MORVEN’s products, the logos and distinguishing features included in it, are either registered trademarks or particularly distinctive features of the website. They are protected by the relevant Greek and Community legislation on trademarks, industrial and intellectual property and unfair competition. Therefore, it is prohibited without the prior written permission of MORVEN, in whole or in part to modify, publish, transmit, transfer, reproduce, distribute, present or otherwise use the contents of the MORVEN website, in any way or by any means for commercial or other purposes.
2. Obligations of the user/visitor/customer The user/visitor/customer is obliged not to violate and to comply with the rules and provisions of Greek, European and International Law. He also declares responsibly, that he will not use the MORVEN website to publish and transmit or make available in other ways content that is illegal, threatening or to express through it empathy, racial or other discrimination, to infringe any patent, trademark, copyright or other proprietary rights of third parties, contain software viruses or any other code, files or programs designed to damage, destroy or interfere with the operation of any computer software or hardware. The user of the website is responsible for any damage caused to the MORVEN website and to MORVEN in general due to the bad or unfair use of the website and the services and products offered through it. In the event that MORVEN becomes involved in any dispute or is called upon to pay third parties any kind of compensation, for reasons due to the violation of the obligations of the user/visitor/customer, the user/visitor/customer must compensate MORVEN for this reason.
3. MORVEN Statement and Limitation of Liability MORVEN makes every effort to ensure that the information and the entire content of its website are governed by accuracy, validity, clarity and correctness, in order for users/visitors/customers to form as complete a picture as possible of the offered products and the MORVEN services. The user is solely responsible for the use, evaluation, assessment and exploitation of the information provided. Making any business or other decisions based on this information is the sole responsibility of the user and MORVEN is not obliged to cover or remedy any losses or differences from the use of the information provided through the website. MORVEN will take the necessary actions for the smooth and orderly operation of its website, but without guaranteeing that its operation will be free of errors or other types of technical problems. MORVEN bears no responsibility for any damages that may be caused by accessing and using the company’s website. MORVEN makes and will continue to make every effort to avoid interruptions in the services and transactions of the website, but bears no responsibility for civil or criminal claims, nor does it have an obligation to compensate – including in the case of negligence – in the event of failure to provide support services, operation of the website, for damages that may arise from the execution or non-execution of an order or for delay in its execution for any reason or for errors in the data entered by the visitor / user / customer in the order forms as well as for any errors in prices or product features, or the correctness or completeness of the contents, pages and services and their availability.
MORVEN also reserves the right to deliver the products in cases of force majeure. The company bears no responsibility and does not guarantee for the unavailability of its products, but will inform as soon as this becomes possible about the availability of the products for sale, as analyzed below, in which case it is released from any further responsibility. The contents, photos, illustrations, products, services of this website are available exactly as they are. MORVEN may interrupt or suspend the operation of this website, temporarily or permanently, without prior notice to the visitor / user / customer, without incurring any responsibility for this reason and without any obligation to compensate him. The company does not bear any responsibility for anything that arises in the context of communication or transaction of the visitor / user / customer with advertisers on this website.
4.Protection of Users’ Personal Data
MORVEN recognizes how important it is to protect the personal data of its website users. Detailed information on the protection of your personal data and your rights is available in the Privacy Statement.
5. Routing to Third Party Sites
Through special links (links, hyperlinks, banners), users/visitors may be directed through the website http://morven.gr/ to third party websites. The content of these websites is created under the sole responsibility of their owners. MORVEN is in no way responsible for the content, correctness, legality, completeness, timeliness and accuracy of the information on the above websites.
6. Use of Cookies
Cookies are defined as small text files, which are sent to be stored by the web server of the sender of the cookie on the user’s terminal equipment, and whose basic function is to record and send stored data of the user’s browser (“web browser”) to the sender who will then retrieve them so that she can recognize him the next time he visits her. But cookies never contain personal information, which could allow anyone to contact the website visitor, such as e-mail, etc. MORVEN may use cookies of the following types to promote better service to visitors on the website, personalization of information and preferences of each browser.
6.1 Necessary cookies They are the cookies that are necessary for the operation of a website. Without cookies the website cannot function properly. We do not ask for your specific consent for this specific category of cookies. All other cookies require your consent.
6.2 Functionality cookies They are cookies that improve the functionality of the website. Thanks to the use of these cookies, browsing is adapted to your interests and thus we can save the time you would waste re-entering information.
6.3 Third party cookies
6.3.1 Google Analytics: The Company’s website uses Google Analytics “Remarketing and Advertising Features”, through which MORVEN collects information. This information helps our Company to improve its website based on the preferences of its visitors. The information collected is sent to and stored on a server owned by Google in the USA. For more information about Google’s Privacy Policy, please visit the following website https://policies.google.com/privacy?hl=en and in particular the link https://support.google.com/analytics/answer/6004245 . In case you do not want your data to be collected by Google Analytics, you can download and install the Google Analytics Opt out program in your browser at the following link: https://tools.google.com/dlpage/gaoptout /
6.3.2 Facebook: The Company website has buttons to promote or share pages on social media. These buttons work through a code made available by Facebook. This code, among other things, places a cookie. Please read Facebook’s privacy policy (which may change periodically) to see what it does with the data it collects with this code. The company has no influence on this.
6.3.3 Instagram: The Company website has buttons to promote or share pages on social media. These buttons work through a code available from Instagram. This code, among other things, places a cookie. Please read Instagram’s privacy policy (which may change periodically) to see what it does with the data they collect with this code. The company has no influence on this.
6.3.4 YouTube: The Company’s website uses video files from YouTube. These files contain cookies. Please read YouTube’s privacy policy (which may change periodically) if you would like more information about the cookies it uses and what it does with the data it collects with these cookies. The company has no influence on this.
6.4 Control of Cookies
You can control and/or delete cookies according to your wishes. You can also delete all cookies already on your computer (or on any device used to browse the internet), as well as set most web browsers to prevent installation cookies. However, in this case, you may need to adjust certain preferences yourself each time you visit a website (web Site). Also, by deleting cookies, some services may not work.
6.5 Acceptance of installation of cookies
The visitor, by navigating the MORVEN website, is informed the first time he enters it with a relevant reference at the bottom of the page that he accepts and understands that the use of cookies is necessary for its proper operation.
Otherwise, he must stop browsing the website or disable the use of cookies in the browser settings. If cookies are not installed, there may be a significant impact on both the website’s functionality and the ability to receive information or services from the MORVEN company.
6.6 Deactivation/activation of specific cookies
MORVEN is working to provide you with the ability to manage the installation of cookies that you prefer on our website, but this feature is currently under development. As an interim step, below we provide detailed information about all cookies placed on your computer by our websites and their usefulness, as well as details of how they can be disabled, where this option is available.
7. Shipping Methods and Costs
Shipping by courier or carrier.
-For purchases over €50 shipping is FREE
-For purchases up to €50, shipping is charged at €4.
– Pickup from our headquarters, Pyrgou 9 Ilioupoli Athens, 16345, free of charge.
– Cash on delivery cost: €3.00
8. Time of delivery of orders
The products are delivered from Monday to Friday from 09:00 to 19:00 and Saturday from 09:00 to 15:00.
If you wish the delivery of the package to take place at specific times (morning: 09:00-14:00 or afternoon: 14:00-19:00), we would suggest for your convenience to mention it in a comment when completing your order.
For your best information regarding the shipment of your order, MORVEN sends you via e-mail the shipment number, which you place on the page of the courier company so that you are informed exactly where your order is and for the exact delivery time.
MORVEN is not responsible for any delays in the delivery of the products when unstable factors enter into the process. For example, it is not responsible for delivery delays due to intermediate loading – unloading areas, transport strikes or other strikes or force majeure that affect the movement of goods. In this case we will contact you as soon as possible to agree on the new delivery date.
Although we have taken every care to inform you about any lack of availability of a product, there is a possibility that there will be an unexpected lack or unavailability of the product for which the company, as already mentioned, bears absolutely no responsibility. In this case, however, MORVEN will again contact you in order to inform you as soon as this becomes possible for the time of new receipt of the product you selected and it is temporarily in short supply. If the product you selected by mistake is not notified by us that it is temporarily out of stock or discontinued then we will again contact you to arrange the delivery of another product or the cancellation of your order free of charge to both parties and the interest-free return of money that may have been paid within a reasonable period of time, without MORVEN subsequently bearing any responsibility at all.
9. Methods of Payment
When completing your purchase, we offer you five payment methods to choose the one that serves you best:
9.1 With Cash on Delivery
In case it is delivered to the address you have indicated to us, you pay the employee who delivers it to you and the cost is €3.00.
9.2 By deposit to a bank account
National Bank
Account IBAN: GR6101101230000012344034363
PIRAEUS BANK
Account IBAN: GR7601713520006352141473617
EUROBANK
Account IBAN: GR0802600080000330102557867
When submitting, you must write your name and the code-number or order numbers if there are more than one in the justification.
Once you make the deposit, you should send us the copy of the bank order to e-mail ……………………….. or contact our call center at 210 9312200 to inform us of the completion of the process .
After receiving a valid copy of the deposit of the total amount, the process of processing and confirming the order is followed and the relevant e-mails are sent to you. If you have not sent us the above information within three (3) working days, then your order is considered invalid.
9.3 By debit / credit card
If you have a debit / credit card VISA or MasterCard you can use it safely through our order form. Your debit / credit card details are not sent back to http://morven.gr/. In order to ensure the absolute security of electronic transactions through credit cards, these are done through the absolutely secure transaction environment of the National Bank.
9.4 Online payment via PayPal.
PayPal is a globally accepted way of electronic transactions. It’s the safest and easiest way to send money online without revealing users’ credit or debit card or bank account details or other financial information. So you can be sure that your purchase will be made in the most secure way.
Note: A retail receipt or wholesale invoice is mandatory. An invoice is issued to companies and self-employed professionals if they fill in their full details when placing their order: Company Name, Company Name, Registered Office Address and Occupation.
9.5 If you have chosen to collect from our office, you can pay by cash or debit/credit card.
10. Returns
MORVEN supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products:
10.1 Returns of Products due to wrong delivery.
In all cases in which other than the sold items are delivered, by type or quantity or lacks a property that has been previously agreed in writing by sending to e-mail………………. and telephone communication at 2109312200 with MORVEN, the customer returns the products to be checked and to determine the error.
The return of the product to be replaced should be made together with all the documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Wholesale Invoice, etc.) and its complete packaging within a period of five ( 5) calendar days from delivery.
The products must be in perfect condition in their original packaging and have all tags on. Products that have been used or washed are not returned. In this case, the costs of returning the products to the company as well as the costs of forwarding to the customer are borne by MORVEN as long as the method of return proposed by the company is followed.
10.2 Returns of defective products.
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the company that provides the guarantee of good workmanship and quality, the following applies:
– The return of the product to be replaced must be made together with all the documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Wholesale Invoice, etc.) and its complete packaging within a period of fourteen (14) calendar days from delivery after prior sending to the e-mail ………………… and telephone contact at 210 …………………
– The products must be in perfect condition in their original packaging and have all tags on. Products that have been used or washed are not returned.
The return of the products will be carried out either through a courier company indicated by the company or at the company’s headquarters or at one of the branches maintained by the company. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the company as long as the method of return proposed by the company is followed.
After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check. If the defect is found, replacement of the product, otherwise cancellation of the transaction in the event that replacement is not possible in a reasonable time and no other product of equivalent or better characteristics or equivalent value can be found by MORVEN for replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer’s initial payment to MORVEN.
In particular, in the event of a charge via debit / credit card, the company will be obliged to inform the Issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any relevant liability of the MORVEN now. The company, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
10.3 Returns of products, which are considered defective on delivery:
The return of the products, which are considered defective upon delivery, will be accepted within seven (7) calendar days of their delivery to the customer after having been previously sent to the e-mail …………………….and telephoned to 2109312200 .At the same time, the product should be undamaged and have all the original documents that accompanied the product (e.g. Shipping Note, Retail Receipt, Wholesale Invoice, etc.) and its complete packaging. In these cases the following applies:
-The product is received and checked to determine the defect reported by the CUSTOMER.
– Provided that they have been previously received and checked by MORVEN, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise if the customer does not wish for a replacement, the original purchase money is refunded to the customer. Refunds are made in the same manner as the customer’s initial payment to MORVEN.
-Especially, in the event of a debit/credit card charge, MORVEN will be obliged to inform the Issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any liability of the company now. MORVEN, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract. In the case of cash payment, if the customer had chosen the option of “collection from the head office or branch”, it will be done by returning his money to him from the head office or branch of the company. In case of payment by bank transfer, a reverse bank transfer will be made from the company’s accounts to the customer.
Shipping costs for both returning the products to the company and reshipping the replaced product to the customer are borne by the company.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of his claim against the customer.
10.4 Return of non-defective products – Customer’s right of withdrawal without reason.
The customer has the right to withdraw from the purchase contract within a period of fourteen (14) calendar days from the delivery after having been sent to the e-mail …………………………and telephone contact at 210 9312200. withdrawal is made under the following conditions:
-This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition . The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
-The declaration of withdrawal is made in writing or electronically via e-mail and the company is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
-After the declaration of withdrawal, the company is obliged to return the price collected within fourteen (14) days from the receipt of the products at most.
– The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit/credit card billing as follows: in the event that the price has been paid to the company by the Bank before the withdrawal and return of the item, the company will be obliged to inform the Bank of the cancellation of the transaction and the bank will in every operation provided for on the basis of the contract established with the customer. The company, following this information, bears no responsibility for the time and method of execution of the offsetting, which is regulated by the contract. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
The customer is responsible for indemnifying the company if he made use other than that necessary to establish the nature and characteristics of the products in the period until the declaration of withdrawal. In case of opening the packaging or any use of the products, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from opening the package and subsequently from the product being classified as used is examined on a case-by-case basis and determined by the company and is usually in the range of 30%-60%. MORVEN is entitled to agree with the customer its compensation even with mutual set-off.
In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to a total or partial offset of this claim against the customer.
11. Applicable Law – Civil Procedure
These terms of use are governed by Greek Law. For the resolution of any dispute that arises in the context of the application of these terms, the competent courts are those of Athens.
12. Other Provisions
8.1. Any failure or delay by MORVEN to exercise its legal or contractual rights, deriving from these terms of use, cannot be interpreted as a waiver of them nor can its rights be considered weakened.
8.2. All the above terms are agreed to be essential. They may be amended in writing.
8.3. The invalidity or annulment of a term does not affect the validity of the remaining terms hereof.
13. Modification of Terms
These terms of use may be renewed and modified by MORVEN in whole or in part, whenever deemed necessary.
The user/visitor, in the context of good faith and business ethics, must check every time for possible modifications, in accordance with this.
14. Subscribe to the newsletter & Contact Form
The content of the communication submitted through the company newsletter and the contact form is strictly confidential. The collection of the data provides MORVEN exclusively with the possibility of communicating with the user/visitor of the website. The personal data submitted through the company newsletter and the contact form are collected and protected in accordance with the Personal Data Protection Statement.
